Skip to main content

​
Reports

Zild Insight provides structured reporting capabilities for operational and executive review. Reports can summarize:
  • Conversation volume
  • Automation rate
  • Escalation patterns
  • Workflow outcomes
  • Channel performance
  • Team performance
Reports support strategic decision-making.

​
Report Types

​
Operational Reports

Designed for supervisors and operations teams. Includes:
  • Daily conversation volume
  • Escalation breakdown
  • Workflow failures
  • Active backlog

​
Performance Reports

Designed for AI optimization. Includes:
  • Automation trends
  • Tool execution patterns
  • Intent frequency
  • Conversion metrics

​
Executive Reports

Designed for leadership. Includes:
  • Automation ROI
  • Cost reduction estimates
  • Channel growth trends
  • Operational efficiency gains

​
Reporting Periods

Reports may be generated:
  • Daily
  • Weekly
  • Monthly
  • Custom date range
Trend comparison enables performance tracking over time.

​
Data Export

Reports can be exported for:
  • Internal dashboards
  • BI tools
  • Compliance audits
  • Management presentations
All exported data remains tenant-scoped.

​
Governance & Compliance

Reports support:
  • SLA verification
  • Audit readiness
  • Escalation transparency
  • Access traceability
Zild Insight ensures AI operations remain measurable and accountable.