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What is Zild?

Zild is an enterprise AI platform designed to build, deploy, and manage intelligent agents across communication channels such as WhatsApp, Voice, and Webchat. Instead of creating isolated bots per channel, Zild provides a unified orchestration layer that connects:
  • Communication channels
  • AI agents
  • Business workflows
  • Enterprise systems
The result is a scalable AI infrastructure that supports customer service, sales automation, document processing, and operational intelligence.

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The Problem Zild Solves

Most companies face the same challenges when adopting AI:
  • Bots are built per channel (WhatsApp bot, voice bot, web bot)
  • No shared memory between systems
  • Complex integrations with CRMs and internal tools
  • Limited monitoring and quality control
  • Security and compliance concerns
  • Hard to scale across departments
Zild was built to solve this fragmentation. It provides a centralized AI platform that standardizes how agents operate, communicate, and integrate with enterprise systems.

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What Zild Enables

With Zild, organizations can:
  • Deploy AI customer support agents on WhatsApp
  • Launch AI voice agents using SIP or Twilio
  • Automate SDR qualification and lead routing
  • Monitor and evaluate conversations with AI
  • Analyze contracts and documents
  • Trigger automated workflows after AI decisions
All from a single platform.

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Platform Philosophy

Zild is built around four core principles:

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1. Channel Abstraction

Channels are interchangeable layers. Whether a message comes from WhatsApp, Voice, or Webchat, the agent logic remains consistent. This ensures:
  • Unified business rules
  • Centralized configuration
  • Faster deployment to new channels

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2. Agent-Centric Architecture

Agents are not simple scripted bots. They are AI-driven systems capable of:
  • Context retention
  • Tool execution
  • Workflow triggering
  • Escalation to humans
  • External API communication
Agents can be specialized by function:
  • Support agent
  • Sales agent
  • Voice assistant
  • Contract analyzer
  • Monitoring agent

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3. Workflow Automation

AI responses are only part of the system. Zild agents can trigger structured workflows such as:
  • Sending contracts
  • Creating CRM records
  • Assigning human agents
  • Updating tickets
  • Calling external APIs
  • Sending notifications
This transforms AI from conversational to operational.

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4. Enterprise-Grade Infrastructure

Zild is designed for mid-market and enterprise environments. The platform includes:
  • Multi-tenant architecture
  • Role-based access control
  • Secure API authentication
  • Webhook verification
  • Conversation logging and auditing
  • Scalable AI orchestration
Data is logically isolated per tenant, ensuring organizational separation.

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High-Level Architecture

Zild connects four primary layers: Channels → Agents → Workflows → Integrations
  1. A user interacts via WhatsApp, Voice, or Webchat
  2. The message is routed to an Agent
  3. The Agent processes context and decides on actions
  4. Workflows and integrations are triggered when required
  5. The conversation state is stored for continuity
This architecture allows businesses to deploy AI once and scale everywhere.

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Who Zild Is For

Zild is designed for:
  • Companies handling high conversation volume
  • Businesses operating across WhatsApp and Voice
  • Organizations that require automation beyond simple chatbots
  • Teams that need monitoring, analytics, and quality assurance
  • Enterprises that require secure multi-tenant infrastructure

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Zild as an AI Infrastructure Layer

Zild is not just a chatbot builder. It is an AI infrastructure platform that allows organizations to:
  • Centralize conversational AI
  • Standardize automation logic
  • Connect AI to enterprise systems
  • Monitor and improve AI performance
  • Scale safely across departments
It transforms AI from an experimental feature into a core operational layer.

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Next Steps

To understand how the system works technically, continue to:
  • How It Works — Detailed platform flow
  • Core Concepts — Tenant, App, Agent, Conversation model
  • Quickstart Guide — Launch your first AI agent
Zild enables organizations to move from isolated bots to enterprise AI systems.