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Zild Coach

Zild Coach is the evaluation and continuous improvement layer of the Zild Platform. It enables organizations to:
  • Automatically evaluate AI conversations
  • Score human agent performance
  • Enforce quality standards
  • Identify training opportunities
  • Improve automation effectiveness
  • Monitor compliance adherence
Zild Coach transforms conversations into structured feedback and measurable quality indicators.

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What Zild Coach Does

  • Scores conversations automatically
  • Evaluates AI behavior against defined criteria
  • Assesses human takeover quality
  • Identifies knowledge gaps
  • Flags policy violations
  • Tracks improvement over time
Zild Coach operates across:
  • Zild Assist (messaging)
  • Zild Voice (calls)
All evaluations are tenant-scoped and role-restricted.

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Documentation Sections

  • Overview — Architecture and evaluation model
  • Training AI — Improving agent performance
  • Evaluation Criteria — Defining scoring rules and standards
Zild Coach ensures your AI deployment remains optimized, governed, and continuously improving.