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Zild Insight

Zild Insight is the analytics and monitoring layer of the Zild Platform. It provides visibility into:
  • AI performance
  • Conversation quality
  • Escalation behavior
  • Workflow execution
  • Operational metrics
  • Channel performance
Zild Insight transforms raw conversations into actionable operational intelligence.

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What Zild Insight Enables

  • Monitor AI effectiveness
  • Track escalation patterns
  • Analyze team performance
  • Measure automation ROI
  • Identify knowledge gaps
  • Audit compliance
  • Generate structured reports
Zild Insight operates across:
  • Zild Assist (messaging)
  • Zild Voice (calls)
All analytics are tenant-scoped and role-restricted.

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Documentation Sections

  • Overview — Architecture and capabilities
  • Conversation Monitoring — Real-time and historical analysis
  • Metrics — Performance indicators and KPIs
  • Reports — Structured reporting and exports
Zild Insight provides the governance and measurement layer required for enterprise AI deployment.