Data Privacy
Zild is committed to protecting customer and end-user data in accordance with global data protection standards.Data Processing Role
Zild acts as a:- Data Processor — when processing data on behalf of customers
- Data Controller — for limited operational data (billing, account management)
Types of Data Processed
Depending on configuration, Zild may process:- Customer contact information
- Message content (WhatsApp, Webchat, Voice transcripts)
- Metadata (timestamps, delivery status)
- System logs and analytics
Data Retention
Customers control retention policies. Data can be:- Automatically deleted after configurable periods
- Manually deleted upon request
- Exported before deletion
Data Residency
Infrastructure is deployed in secure cloud regions. Upon request, region-specific hosting may be available depending on plan and regulatory requirements.Subprocessors
Zild may use carefully selected subprocessors (e.g., cloud providers, AI model providers) under strict contractual and security controls. A list of subprocessors is available upon request.Data Subject Rights
We support customer compliance with:- Access requests
- Rectification
- Deletion requests
- Portability requests