Skip to main content

​
Integrations

The Zild Platform integrates with external services to enable AI reasoning, voice processing, messaging delivery, document analysis, and structured data access. Integrations are configured per Tenant and operate within strict security boundaries. This document describes the supported integration categories:
  • AI Model Providers
  • Document Processing
  • Communication Providers
  • Database Integrations
  • Voice Synthesis

​
AI Model Providers

Zild supports multiple AI providers to enable flexibility, redundancy, and enterprise compliance requirements.

​
Azure OpenAI

Used for:
  • Conversational AI execution
  • Structured tool calling
  • Context-aware reasoning
  • Multi-step workflows
Key characteristics:
  • Enterprise-grade infrastructure
  • Regional deployment options
  • Compliance-aligned hosting
  • Private networking (when configured)
Azure OpenAI is typically used in environments requiring strict data residency or enterprise governance controls.

​
OpenAI

Used for:
  • Conversational AI
  • Agent reasoning
  • Natural language generation
  • Tool execution
Supports:
  • Multi-model configuration
  • Structured output handling
  • High-performance inference
OpenAI integration is configurable per Tenant.

​
Document Processing

Zild supports structured document extraction and analysis.

​
Azure AI Document Intelligence

Used for:
  • Contract parsing
  • Invoice processing
  • Structured data extraction
  • OCR (Optical Character Recognition)
  • Form recognition
Common use cases:
  • Contract analysis workflows
  • Automated document validation
  • Data extraction into CRM systems
Document processing workflows can trigger:
  • Structured data storage
  • Downstream automation
  • Contract review pipelines

​
Communication Providers

Zild integrates with communication platforms to enable messaging and voice interactions.

​
Twilio – Voice (Phone Calls)

Used for:
  • Inbound and outbound phone calls
  • SIP trunking
  • Call routing
  • DTMF handling
  • Call transfer
  • Recording (if enabled)
Voice flow:
  1. Call received via Twilio
  2. Webhook sent to Zild
  3. Agent processes call
  4. TTS response generated
  5. Response returned to Twilio
Supports:
  • Real-time AI voice agents
  • Human escalation
  • Call event tracking

​
Twilio – WhatsApp

Used for:
  • WhatsApp message delivery
  • Template messaging
  • Media handling
  • Delivery status updates
Flow:
  1. User sends WhatsApp message
  2. Twilio forwards webhook to Zild
  3. Agent processes message
  4. Response returned via Twilio API
Supports:
  • High-volume messaging
  • Session management
  • Structured message formats

​
Database Integrations

Zild supports direct database queries through secure integration configurations. These integrations allow Agents or Workflows to retrieve structured data.

​
SQL Server

Used for:
  • Customer lookup
  • Order validation
  • Inventory queries
  • Internal reporting
Integration supports:
  • Read-only queries (recommended)
  • Controlled query execution
  • Secure credential storage
  • Parameterized queries
All database access is scoped per Tenant.

​
PostgreSQL

Used for:
  • Operational data retrieval
  • Analytics data lookup
  • Structured business data access
Supports:
  • Secure connection strings
  • Query parameterization
  • Controlled access policies
Best practice is to restrict permissions to the minimum required scope.

​
Voice Synthesis

Zild supports advanced voice generation for AI voice agents.

​
ElevenLabs

Used for:
  • High-quality text-to-speech (TTS)
  • Natural voice rendering
  • Custom voice profiles
Common use cases:
  • AI phone agents
  • Voice-based automation
  • Multilingual voice assistants
Voice generation pipeline:
  1. Agent generates text response
  2. Text is sent to ElevenLabs
  3. Audio stream returned
  4. Audio delivered via Twilio
Voice configuration can be customized per Tenant.

​
Integration Security

All integrations follow strict security controls:
  • Tenant-scoped credentials
  • Encrypted secret storage
  • HTTPS-only communication
  • Role-restricted configuration access
  • Audit logging of configuration changes
API credentials are:
  • Rotatable
  • Revocable
  • Isolated per Tenant

​
Execution Model

Integrations can be triggered by:
  • Agent tool execution
  • Workflow rules
  • Conversation events
  • Manual operational actions
Execution may be:
  • Synchronous (immediate response required)
  • Asynchronous (event-driven, non-blocking)
Retry logic applies to transient failures.

​
Reliability & Error Handling

Integration failures are handled through:
  • Timeout controls
  • Retry mechanisms
  • Structured error logging
  • Optional alert triggers
Failure of a non-critical integration does not block the entire conversation pipeline unless explicitly configured.

​
Extensibility

Zild is designed to support additional integrations via:
  • REST APIs
  • Webhooks
  • Custom connectors
  • Internal enterprise systems
New integrations follow the same model:
  • Tenant isolation
  • Secure credential storage
  • Auditable execution
  • Deterministic workflow triggers

​
Summary

The Zild Platform integrates with:
  • Azure OpenAI
  • OpenAI
  • Azure AI Document Intelligence
  • Twilio (Voice & WhatsApp)
  • SQL Server
  • PostgreSQL
  • ElevenLabs
These integrations enable:
  • AI reasoning
  • Document intelligence
  • Multi-channel communication
  • Structured data access
  • High-quality voice synthesis
All integrations operate within a secure, tenant-scoped, auditable architecture designed for enterprise deployment.