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Overview

Zild Insight provides structured monitoring and analytics for all AI-powered interactions within the Zild Platform. It collects and analyzes:
  • Conversation events
  • Agent decisions
  • Tool executions
  • Workflow triggers
  • Escalation actions
  • Channel metadata
Zild Insight ensures that AI operations remain measurable, auditable, and optimizable.

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Architecture

Zild Insight operates on top of the Zild event system. Event → Conversation → Aggregation → Metric Engine → Dashboard / Report

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1. Event Collection

All interactions generate structured events:
  • Message received
  • Message sent
  • Tool executed
  • Escalation triggered
  • Workflow completed
  • Call started / ended
Events are immutable and tenant-scoped.

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2. Aggregation Layer

Events are aggregated into:
  • Conversation metrics
  • Agent metrics
  • Channel metrics
  • Operational metrics

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3. Analytics Engine

The analytics engine processes:
  • Volume trends
  • Automation rates
  • Escalation ratios
  • Tool usage
  • Workflow success rates
Data can be viewed in dashboards or exported via reports.

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Enterprise Governance

Zild Insight supports:
  • Role-based analytics visibility
  • Audit logging
  • Historical data analysis
  • Compliance monitoring
  • SLA tracking
It ensures AI systems remain controlled and measurable.