Getting Started
Welcome to the Zild Platform. Zild is an enterprise-grade AI platform that enables companies to build, deploy, and manage intelligent agents across WhatsApp, Voice, Webchat, and custom integrations — all from a unified infrastructure. Whether you’re launching your first AI agent or scaling across multiple business units, this guide will help you understand how Zild works and how to get started.What is Zild?
Zild is a multi-tenant AI platform designed to power:- AI customer service agents
- AI SDRs and sales automation
- AI voice agents (SIP / Twilio)
- AI contract and document analysis
- AI conversation monitoring and coaching
- A centralized AI orchestration layer
- Channel abstraction (WhatsApp, Voice, Web)
- Conversation memory
- Workflow automation
- Enterprise-grade security
How the Platform Works
At a high level, Zild connects: Channels → Agents → Workflows → Integrations1. Channels
Channels are the surfaces where users interact with your AI agents. Examples:- Webchat
- Voice (SIP / Twilio)
- Custom API integrations
2. Agents
Agents are the intelligence layer of Zild. An agent can:- Answer questions
- Perform actions
- Trigger workflows
- Call external APIs
- Transfer to a human
- Follow business rules
- Support
- Sales
- Qualification
- Contract analysis
- Internal operations
3. Workflows
Workflows allow agents to:- Trigger actions after events
- Call webhooks
- Send contracts
- Create tasks
- Update CRMs
- Escalate conversations
4. Integrations
Zild integrates with:- CRM systems
- Telephony providers
- WhatsApp providers
- Payment systems
- Internal enterprise systems
Core Platform Concepts
Before building your first agent, it’s important to understand a few key concepts:Tenant
A Tenant represents an organization inside Zild. Each tenant has:- Its own users
- Its own agents
- Its own channels
- Its own data isolation
App
An App represents a channel integration. Examples:- WhatsApp Business App
- Twilio Voice App
- Webchat Widget
Conversation
A Conversation represents an interaction between: User ↔ Agent ↔ (Optional) Human Conversations:- Persist context
- Store metadata
- Track events
- Trigger workflows
Events
Events are system-level triggers, such as:- Message received
- Call started
- Call ended
- Contract sent
- Conversation closed
Quick Start Overview
To launch your first AI agent:Step 1 — Create Your Tenant
Your organization will receive access to a dedicated tenant.Step 2 — Configure a Channel (App)
Connect:- Voice (Twilio / SIP)
- Webchat
Step 3 — Create an Agent
Define:- System instructions
- Knowledge base
- Tools
- Escalation rules
Step 4 — Test in Sandbox
Use the test environment to validate:- Responses
- Tool execution
- Webhook triggers
- Conversation flow
Step 5 — Go Live
Deploy your agent to production and monitor performance.Enterprise-Ready by Design
Zild was built with enterprise requirements in mind:- Multi-tenant isolation
- Secure API authentication
- Webhook verification
- Role-based access control
- Conversation logging and auditing
- Channel abstraction
- Scalable AI orchestration
What’s Next?
Now that you understand the fundamentals, continue with:- What is Zild? → Deeper platform overview
- How It Works → Technical flow and architecture
- Core Concepts → Detailed object model explanation
- Quickstart Guide → Step-by-step implementation
If you’re ready to start building, head to the Quickstart guide.