Conversation Monitoring
Zild Insight enables real-time and historical visibility into AI and human interactions. Monitoring applies to:- Messaging conversations
- Voice call transcripts
- Escalated interactions
Real-Time Monitoring
Supervisors and Administrators can view:- Active conversations
- Escalated conversations
- Live call sessions
- Response latency
- Human takeover events
Historical Review
Conversation history includes:- Full message transcripts
- Agent decisions
- Tool execution logs
- Workflow triggers
- Escalation timestamps
- Quality review
- Training optimization
- Root cause analysis
- Compliance auditing
Escalation Monitoring
Zild Insight tracks:- Escalation frequency
- Escalation reason
- Escalation by intent
- Escalation by channel
- Time to human response
- Instruction gaps
- Knowledge gaps
- Tool misconfiguration
- Process issues
Role-Based Visibility
- Administrator → Full tenant visibility
- Supervisor → Group-level conversations
- User → Assigned conversations only