Skip to main content

​
Frequently Asked Questions

​
What is Zild?

Zild is an AI platform that enables businesses to deploy intelligent agents across WhatsApp, Webchat, and Voice channels.

​
Does Zild train AI models on my data?

No. Customer data is not used to train public AI models unless explicitly agreed in a separate enterprise contract.

​
Is Zild secure for enterprise use?

Yes. Zild implements modern cloud security practices including encryption, access control, monitoring, and incident response.

​
Can I control data retention?

Yes. Data retention policies can be configured per workspace or per integration.

​
Does Zild integrate with CRM systems?

Yes. Zild supports webhook-based integrations and API connectivity for CRMs, ERPs, and custom systems.

​
How does billing work?

Billing is typically based on usage (e.g., messages, voice minutes) and plan tier. Contact sales for enterprise pricing.

​
How can I request a security review?

Enterprise customers may request security documentation and architecture overviews by contacting security@zild.ai.