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Transcription

Zild Voice supports real-time transcription of calls. Transcription enables:
  • Conversation logging
  • Compliance monitoring
  • Performance analysis
  • Intent optimization

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Real-Time Transcription

During calls:
  1. Speech is converted to text (STT)
  2. Text is processed by Agent
  3. Transcript is stored in conversation history
Transcripts are tenant-scoped.

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Transcript Storage

Each call transcript includes:
  • Caller input
  • Agent responses
  • Timestamps
  • Tool executions
  • Escalation events
Access follows RBAC rules.

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Analytics Use Cases

Transcripts enable:
  • Escalation analysis
  • Sentiment review
  • Quality assurance
  • Training optimization
  • Compliance audits

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Security & Privacy

Transcripts are:
  • Tenant-isolated
  • Access-controlled
  • Logged for audit
  • Protected by platform security
Sensitive data handling policies should align with internal governance requirements.