Twilio Setup
Zild Voice integrates with Twilio for phone call handling.Prerequisites
- Twilio account
- Active phone number
- Voice webhook configuration
Configuration Steps
1. Create Voice App in Zild
Platform → Apps → Create App → Voice → Twilio Configure:- Account SID
- Auth Token
- Voice number
2. Configure Twilio Webhook
In Twilio Console:- Set Voice webhook URL to your Zild endpoint
- Enable POST method
- Save configuration
3. Test Call
Place a test call to your Twilio number. Verify:- Webhook delivery
- Speech processing
- AI response
- Proper call termination
Call Handling Capabilities
Twilio integration supports:- Inbound calls
- Outbound calls (if enabled)
- DTMF input
- Call transfer
- Call recording (optional)
Security Best Practices
- Use HTTPS endpoints
- Validate webhook signatures
- Rotate credentials periodically
- Restrict account access