Overview
Zild Admin is designed as a multi-tenant AI operations platform that centralizes configuration, governance, and observability across all Zild agents. It separates operational control from runtime execution.Architectural Model
Zild Admin acts as the management layer above the AI execution layer. High-level flow:- Admin configures agents and integrations.
- Agents operate across channels.
- Conversations generate events.
- Events trigger integrations.
- Usage is tracked and billed.
Design Principles
1. Multi-Tenant by Default
Each tenant operates with:- Isolated agents
- Independent integrations
- Separate CRM schemas
- Distinct billing records
2. Modular Architecture
Each major responsibility is separated:- Agents → AI lifecycle
- Security → Access control
- Integrations → External connectivity
- CRM → Structured data layer
- Billing → Financial tracking
3. Event-Driven Integration
All operational activities emit structured events. These events can:- Trigger webhooks
- Update CRM data
- Invoke connectors
- Generate billing entries
- Feed analytics pipelines
4. Governance & Compliance
Zild Admin provides:- Role-based access control
- Audit logging
- Integration monitoring
- Structured data control
- Invoice-level traceability
Operational Lifecycle
Typical deployment flow:- Create categories
- Define agent backlog
- Configure agents
- Assign integrations
- Define CRM fields
- Assign user roles
- Deploy to production
- Monitor usage and billing
Enterprise Readiness
Zild Admin supports:- Large team collaboration
- Department-level segmentation
- Cost center visibility
- Compliance auditing
- Scalable AI operations