Agents
The Agents module centralizes the lifecycle management of all AI agents deployed within Zild. It allows teams to organize agents by category, monitor their status, and manage upcoming agent deployments through a structured backlog.Menu Structure
- Agents
- Categories
- Backlog of Agents
Agents
Agents represent operational AI units configured to perform specific business functions. Examples:- Customer Support Agent
- Sales SDR Agent
- Contract Analysis Agent
- Voice Receptionist
Agent Capabilities
Each agent may include:- Assigned channels
- AI configuration
- Tools and integrations
- Escalation policies
- Performance tracking
- Version control
Agent Status
- Draft
- Active
- Paused
- Archived
Categories
Categories help organize agents by business function or department. Examples:- Sales
- Support
- Finance
- HR
- Operations
Backlog of Agents
The Backlog allows structured planning of upcoming AI agents. Each backlog item may include:- Business objective
- Responsible owner
- Target channels
- Required integrations
- Priority level
- Estimated delivery timeline
Recommended Workflow
- Define the business objective.
- Assign to a category.
- Add to backlog.
- Configure and test.
- Deploy and monitor.