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Integrations

The Integrations module connects Zild to external systems using event-driven and API-based mechanisms.
  • Webhooks
  • Connectors

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Webhooks

Webhooks allow Zild to send event notifications to external systems in real time.

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Supported Events

  • Conversation started
  • Message received
  • Message sent
  • Conversation closed
  • Escalation triggered
  • Tool executed

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Configuration Fields

  • Event type
  • Destination URL
  • HTTP method
  • Authentication method
  • Retry strategy
  • Timeout policy

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Retry Strategy

Recommended configuration:
  • Exponential backoff
  • Maximum retry attempts
  • Failure logging

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Connectors

Connectors provide structured integration with third-party platforms. Examples:
  • CRM systems
  • ERP systems
  • Payment gateways
  • Ticketing systems
  • Data warehouses

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Connector Capabilities

  • Data synchronization
  • Trigger-based automation
  • Tool invocation
  • Authentication management

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Security Recommendations

  • Use HTTPS endpoints
  • Rotate API keys periodically
  • Implement request validation
  • Log integration failures