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Zild Assist Overview

Zild Assist is an enterprise-grade conversational AI solution built on top of the Zild Platform. It enables organizations to deploy intelligent AI agents across messaging channels such as WhatsApp and Webchat, with integrated workflows, CRM connectivity, and human escalation. Zild Assist is designed for operational reliability, scalability, and governance — not just chatbot experimentation.

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Product Positioning

Zild Assist is not a script-based chatbot. It is:
  • AI-driven
  • Workflow-integrated
  • Multi-channel
  • Tenant-isolated
  • Enterprise-ready
It combines conversational intelligence with deterministic automation to support real business processes.

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How Zild Assist Works

Zild Assist operates within the Zild architecture: Channel → App → Agent → Conversation → Workflow → Integration

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1. Channel

A user interacts through:
  • WhatsApp
  • Webchat
  • API-based messaging interface

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2. App

The App normalizes inbound messages and routes them to the configured Agent.

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3. Agent

The Agent:
  • Interprets intent
  • Maintains context
  • Executes tools
  • Triggers workflows
  • Generates responses

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4. Workflow

If required, deterministic workflows execute actions such as:
  • Creating CRM records
  • Sending contracts
  • Updating internal systems
  • Escalating to humans

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5. Integration

External systems are updated securely and asynchronously.

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Core Functional Areas

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Conversational Intelligence

Zild Assist agents:
  • Understand multi-turn conversations
  • Maintain contextual memory
  • Execute structured tool calls
  • Follow business rules
  • Apply escalation logic
Agents can be configured for different operational purposes.

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Sales Automation (AI SDR)

Zild Assist can:
  • Qualify leads
  • Ask structured questions
  • Capture required fields
  • Score prospects
  • Route leads to sales teams
  • Trigger contract workflows
This enables scalable inbound lead processing.

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Customer Support Automation

Zild Assist can:
  • Answer frequently asked questions
  • Provide order status
  • Validate account information
  • Handle common support flows
  • Escalate complex issues
It reduces manual workload while maintaining service consistency.

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Hybrid AI + Human Operations

Zild Assist supports escalation models:
  • Automatic escalation based on intent
  • Supervisor-triggered reassignment
  • Manual takeover by a User
  • Group-based routing
Conversation history is preserved during transfer.

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Knowledge Management

Agents can use:
  • Structured knowledge sources
  • FAQ repositories
  • Internal documentation
  • Business policies
Knowledge can be updated without redeploying channel integrations.

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Enterprise Capabilities

Zild Assist inherits all enterprise controls from the Zild Platform.

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Multi-Tenant Isolation

Each organization operates in a fully isolated Tenant.

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Role-Based Access Control

  • Administrator → Full access
  • Supervisor → Group-level conversations
  • User → Assigned conversations only

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Auditability

  • Conversation logs
  • Workflow execution logs
  • Integration activity tracking
  • Role and permission changes

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Scalability

  • Stateless execution
  • Horizontal scaling
  • High concurrency handling
  • Asynchronous workflow processing

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Operational Visibility

Zild Assist provides:
  • Conversation monitoring
  • Agent performance analysis
  • Escalation tracking
  • Workflow outcome monitoring
  • Response time tracking
This supports continuous optimization.

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Typical Deployment Patterns

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1. WhatsApp-First Customer Support

High-volume inbound support handled primarily by AI, with escalation for edge cases.

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2. AI SDR Qualification Layer

Inbound leads qualified automatically before human sales engagement.

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3. Internal Operations Assistant

Automating internal service requests or operational workflows.

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4. Hybrid Support Model

AI handles repetitive tasks, humans handle complex interactions.

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Differentiation

Zild Assist differs from traditional chatbot platforms because it:
  • Separates AI reasoning from deterministic workflows
  • Supports multi-channel abstraction
  • Enforces strict tenant isolation
  • Provides role-based conversation segmentation
  • Integrates directly with structured databases
  • Operates within enterprise security standards
It is built for operational AI — not simple scripted automation.

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When to Use Zild Assist

Zild Assist is ideal when:
  • Conversation volume is high
  • Operational automation is required
  • CRM or database integration is needed
  • Human escalation must be controlled
  • Governance and auditing are mandatory
  • Multi-channel deployment is planned

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Summary

Zild Assist is a scalable conversational AI system designed for real business workflows. It enables organizations to:
  • Automate support and sales conversations
  • Integrate AI into operational processes
  • Maintain governance and access control
  • Scale safely across teams and channels
It transforms messaging channels into structured, AI-powered operational pipelines.