Skip to main content

​
Zild Assist

Zild Assist is the conversational AI product of the Zild Platform. It enables organizations to deploy intelligent AI agents across WhatsApp, Webchat, and other messaging channels to automate customer service, sales qualification, and operational workflows. Zild Assist combines:
  • Advanced AI reasoning
  • Conversation memory
  • Workflow automation
  • CRM integration
  • Human escalation
It is designed for mid-market and enterprise environments that require scale, control, and observability.

​
What Zild Assist Does

Zild Assist allows organizations to:
  • Automate customer support
  • Qualify and route leads
  • Answer FAQs using knowledge bases
  • Trigger CRM updates
  • Send documents and contracts
  • Escalate to human agents
  • Monitor performance and quality
All within a centralized, tenant-scoped platform.

​
Supported Channels

Zild Assist can operate across:
  • WhatsApp
  • Webchat
  • API-based messaging channels
Because Zild uses channel abstraction, the same Agent logic can run across multiple channels without duplication of configuration.

​
Core Capabilities

​
AI-Powered Conversations

Zild Assist agents:
  • Understand context
  • Maintain memory across messages
  • Execute structured tools
  • Trigger workflows
  • Follow business rules
Agents can be configured with:
  • System instructions
  • Knowledge base content
  • Escalation logic
  • Tool access

​
Knowledge-Based Responses

Agents can reference:
  • FAQs
  • Internal documentation
  • Product manuals
  • Policy documents
  • Operational procedures
This enables consistent and controlled responses.

​
CRM & System Integration

Zild Assist can:
  • Create leads
  • Update customer records
  • Retrieve order status
  • Validate account information
  • Trigger backend workflows
All integration is executed within tenant security boundaries.

​
Human Escalation

When required, Zild Assist can:
  • Transfer conversations to human operators
  • Assign conversations to groups
  • Escalate based on intent or sentiment
  • Preserve conversation context during transfer
This enables hybrid AI + human operations.

​
Workflow Automation

Zild Assist integrates with the Zild Workflow Engine. Examples:
  • Send contract after qualification
  • Create ticket after support request
  • Notify team after escalation
  • Trigger webhook after structured data capture
Automation is deterministic and auditable.

​
Operational Visibility

Supervisors and Administrators can:
  • Monitor live conversations
  • View agent performance
  • Review conversation history
  • Audit workflow execution
  • Analyze response metrics
All actions are logged for traceability.

​
Designed for Enterprise Scale

Zild Assist is built on top of the Zild multi-tenant infrastructure. This provides:
  • Tenant isolation
  • Role-based access control
  • Secure integration management
  • High-volume message handling
  • Horizontal scalability
The architecture supports both growing teams and high-concurrency deployments.

​
Common Use Cases

Zild Assist is commonly used for:
  • Customer support automation
  • Lead qualification (AI SDR)
  • Appointment scheduling
  • Order status automation
  • FAQ automation
  • Pre-sales assistance
  • Internal helpdesk

​
How Zild Assist Fits in the Platform

Zild Assist operates as: Channel → App → Agent → Workflow → Integration It leverages:
  • The Platform’s AI processing layer
  • The Workflow Engine
  • The Integration Layer
  • The Conversation Engine
This ensures Assist is not an isolated chatbot, but part of a structured AI infrastructure.

​
Next Steps

To configure Zild Assist:
  • Read the Setup Guide
  • Configure a WhatsApp or Webchat App
  • Create your first Agent
  • Connect workflows and integrations
  • Test in sandbox before production
Zild Assist enables organizations to move from scripted bots to scalable AI-powered operations.