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Integrations

The Integrations module connects Zild to external systems using event-driven and API-based mechanisms.
  • Webhooks
  • Connectors

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Webhooks

Webhooks allow Zild to send event notifications to external systems in real time.

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Supported Events

  • Conversation Ended - Triggered when a conversation ends for the Channels: WebChat, WhatsApp, E-mail and Voice.
  • Evaluation Result - Triggered when Zild Insights finish to run a evaluation of a conversation.

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Configuration Fields

  • Name
  • Event type
  • Destination URL

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Connectors

Connectors provide structured integration with third-party platforms. Examples:
  • CRM systems
  • ERP systems
  • Payment gateways
  • Ticketing systems
  • Data warehouses

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Connector Capabilities

  • Data synchronization
  • Trigger-based automation
  • Tool invocation
  • Authentication management

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Security Recommendations

  • Use HTTPS endpoints
  • Rotate API keys periodically
  • Implement request validation
  • Log integration failures